TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Everyone here at Premium Vials (here in after Premium Vials) appreciates your business and looks forward to working with you! Please be advised of the following terms and conditions:
PRODUCT DISCLAIMER
Due to the different combinations of ingredients, in particular active ingredients, essential oils or any oil based product, certain plastics may react poorly with your products and become defective. We cannot guarantee that any container will function properly with your particular product.
Product styles may change at times. Please reach out with any questions you may have regarding an item/items before placing an order.
ZIKON LLC. a.k.a Premium Vials assumes no responsibility for suitability of any container or closure for customer's particular use. It is the customer's responsibility to do product compatibility testing with containers and closures selected by the customer. We are not responsible for consequential damages arising from customer's selection and use of containers and closures supplied by us.
For Sprayer and Pump's tube length may need to be adjusted by the customers unless additional services are added to customize the length of the tubes.
We will provide you with samples of most of our products free of charge (customers will pay for freight charges).
****Please test your products with each container before filling large runs! We do not guarantee our products will work well with yours.
All the tubes length are pre-cut to the standard size and may not fit accurately to the bottles, any adjustment to the tube length will be charged at $0.17 a piece and will be considered as a value-added service.
For orders outside of the USA there may be a custom fee upon delivery depending on the local import tariffs. Customers are responsible for paying all import taxes and fees.
We do not wash and or sanitize any of our products before shipping. It is up to the customer whether they choose to do that once received. When washing any painted bottles please be very careful washing and let all air dry to prevent the paint from coming off.
THE PICTURES ONLINE MAY NOT MATCH THE ITEM PERFECTLY. WE DO SUGGEST REQUESTING SAMPLES TO SEE THE PRODUCT IN PERSON BEFORE PLACING A FULL ORDER! CLOSURES MAY NOT SIT FLUSH WITH BOTTLES AND OR JARS.
AT TIMES STYLES CAN CHANGE ON ANY ITEM. YOU MAY ALWAYS REACH OUT TO US WITH ANY QUESTIONS YOU MAY HAVE BEFORE PLACING AN ORDER.
****We do not price match
Return/Replacement Policy:
Customer shall conduct a prompt inspection of merchandise to determine order accuracy, count and condition. Any claim of inaccurate product, short count, defect, or any other reasonable cause, shall be waived by Customer unless made in writing within fifteen (15) calendar days from the date of receipt of merchandise. In any event missing products or any replacement will be shipped same day. In the event the customer needs urgent delivery, customer has to pay for expedited shipping. We DO NOT refund for any shipping or taxes.
Upon notification of such claim by Customer, Premium Vials will provide instructions for the return of the merchandise. Items returned must be unused, in original condition and in original boxes. Under no circumstances will clearance items, specialty orders, or high volume, discounted bulk items be accepted for return. Upon receipt and determination by Premium Vials , in its sole discretion, that the returned merchandise is non-conforming, Premium Vials will issue a store credit to the Customer less a 20% restocking fee. We only give a store credit for the merchandise. We do not give a refund or store credit for any taxes or shipping costs. In the event any used bottles are returned, specifically those containing odor, and the unused bottles in same packaging are contaminated, we will not accept them back for a return.
We must be contacted directly to approve you for a return. We will not accept an order back for a return if it was no approved. No store credit will be given.
SYRINGES ARE NOT ACCEPTED FOR RETURNS!
OILS ARE NOT ACCEPTED FOR RETURNS!
BLOOD/GLUCOSE METERS ARE NOT ACCEPTED FOR RETURNS!
Shipping Claims:
All boxes and items leave Premium Vials in optimal condition. All our packages meet shipping requirements upon leaving our warehouse. Any damaged items or shipping related issues, a claim must be placed with the shipping company (UPS, USPS or Fedex). Premium Vials will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment. In the event of your order showing under the tracking number that it has in fact been delivered, but you have not recieved it, you will have to file a claim with the shipper used (UPS, USPS or Fedex). We do ship from multiple locations so at times a package may be shipped with a different carrier then chosen.
Some items may not be eligible for expedited shipping. In that case we will let you know. If an item is delivered after expected time to receive your order, we will set up a return for you but the restoking fee still applies for store credit.
Not all items ship from one location. At times there may be multiple shipments from difference locations for your single order.
Not all items are eligible for expedited shipping. In any case where an order is sent by ground and expedited charges were paid, a refund will be given for the difference in shipping.
Back Order Policy:
There may be times when a product becomes temporarily unavailable for immediate shipping. In the event you have ordered a product that is temporarily out of stock, you will generally be contacted within 24 hours (excluding weekends) to discuss how you would prefer your order be handled with respect to the back ordered item(s). We will offer you a different item in place that we can replace for the out of stock item or you may wait for the item to be back in stock. We do not give any discounts or refunds when an item is out of stock and another item is offered that is the same price. For back ordered items, we do not offer free expedited shipping once items are back in stock. If you would like the order expedited, the customer must pay that fee. We do not give any discount on the shipping price if a new item is shipped. The price stays the same.
Discontinued Items Policy:
There may be times when a product becomes permanently unavailable. In the event you have ordered a product that is no longer available, you will generally be contacted within 24 hours (excluding weekends) to discuss how you would prefer your order be handled with respect to the discontinued item (such as replacement item). If we do not receive a response from you within 48 hours, the discontinued item(s) will be refunded to you and the rest of your order (if any) will be shipped to you.
Order Cancellation Policy:
Once an order has been pulled and packaged for shipping, any cancellation of the order is considered a return and will be assessed a 20% restocking fee. Cancellations received once an order has been shipped will incur a 20% restocking fee plus any applicable shipping fees to return the merchandise to Premium Vials . Cancellations of custom colored bottles will incur a 50% restocking fee plus any applicable shipping fees to return the merchandise to Premium Vials .
Shipping and Customer Pick Up Policy:
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In any case where an expedited order is not shipped out same day, no refund will be given for shipping cost. All expedited orders are delivered on buisness days only.
As a general rule, orders may require one (1) to three (3) business days for processing and three (3) to five (5) business days for shipping, absent extenuating circumstances.
For all expedited/express shipping - orders have to be placed before 1 PM EST to be processed on the same day.
There will be $50 Handling fees for all customer pick-up orders.
Premium Vials is not responsible for any loss or damage occurring by reason of delay or inability to deliver caused by acts of God; severe weather; war; common disaster; fires; strikes; curtailment of Premium Vials ’s operations; delays in delivery of material or goods by suppliers; imposition of governmental embargoes, regulations, price limitations or controls; accident; delays of common carriers; or from any other cause which is unavoidable or beyond its reasonable control. Any delivery date may be extended, at Premium Vials ’s option, to the extent of any delay resulting from any such event.
In any case of a drop shipped item, we do not refund for any price difference. In any case that you receive an order that is drop shipped and you wish to return that, the return will still fall under our return policy that can be found above.
Privacy Policy:
The information Premium Vials collects from the Customer (name, address, phone number, email address and credit card information) is used solely for the purposes of processing and shipping Customer orders. Email addresses are used to communicate with Customers regarding their order and to relay information on future sales they may be interested in. We do not provide any information to outside parties except shipping information to the appropriate shipping company.
Coupons and Special Offers:
Limit of one coupon per order. Certain items may not be eligible for discount. Premium Vials reserves the right to withdraw any coupon, promotion, bonus or special offer at any time without notice.
Specialty Items:
Premium Vials reserves the right to terminate production of any specialty items or colors without notice.
Any hand sanitizer product is not accepted back for returns.
WARRANTY DISCLAIMER
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Premium Vials disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Premium Vials does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Premium Vials does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Premium Vials shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Premium Vials has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
TYPOGRAPHICAL / SYSTEM ERRORS
In the event that a Premium Vials product is mistakenly listed at an incorrect price, Premium Vials reserves the right to change, refuse or cancel any orders placed for product listed at the incorrect price. Premium Vials reserves the right to change, refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Premium Vials shall issue a credit to your credit card account in the amount of the incorrect price.
TERM; TERMINATION
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Premium Vials without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
NOTICE
Premium Vials may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Premium Vials.
MISCELLANEOUS
Your use of this site shall be governed in all respects by the laws of the state of New Jersey, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Premium Vials products) shall be in the state or federal courts located in New Jersey. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Premium Vials products) must be commenced within one (1) year after the claim or cause of action arises. Premium Vials's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Premium Vials may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Premium Vials or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
PARTICIPATION DISCLAIMER
Premium Vials does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Premium Vials is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Premium Vials reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Premium Vials in its sole discretion.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Premium Vials, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
THIRD-PARTY LINKS
In an attempt to provide increased value to our visitors, Premium Vials may link to sites operated by third parties. However, even if the third party is affiliated with Premium Vials, Premium Vials has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Premium Vials. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Premium Vials seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).