FAQs
Company W9 Form:
https://premiumvials.com/content/pdf/W9%20Updated-%20Premium%20Vials.pdf
What are your quantity discounts?
Discounts are available on all items based on the product total. The bulk discounts are listed with each item onine. Any other questions, please contact us at 
888-545-3117 or at support@premiumvials.com
When will my order ship?
Most orders ship within one to two business days after order. Time in transit for ground shipping is 2 to 5 business days depending on where you are located. Your order will ship from the USA. Express shipping is available but can be costly since bottles, especially glass, can be heavy.
How is my order shipped?
Orders are shipped by preferece of USPS or FedEx upon placing an order. Large orders are shipped by LTL (shipped on pallets). Orders to Hawaii and Alaska are usually shipped via USPS Priority Mail.
What are my shipping charges?
For shipping charges and express shipping options, just add the items you would like to order to your cart and a "shipping calculator" will give you UPS shipping charges up to 300 lbs.
How do I track my order?
On the day your order is shipped you will be sent an email with your tracking information. Orders shipped via UPS, USPS can be tracked by entering your email or phone number (or you can track your package at ( www.ups.com ). Time in transit for ground shipping is 1 to 4 business days depending on where you are located. Pro numbers and web tracking is provided by email for LTL shipments.
What form of payment do you accept?
We accept Visa, Mastercard, American Express. You may also pay by a bank wire transfer. Ordering on our site is secure. We do not ship COD or accept personal checks.
How do I know if my product is compatible with a container?
You should always test your product with the container you have selected prior to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with glass, plastic or metal.
What if I need to cancel an order?
Please contact us if you need to cancel your order.
What if I need to return my order?
Most of our items can be returned within 15 days of receipt. Returns should be shipped to us at our address below in original condition and packaging. Returns are subject to a 20% restocking fee and the difference is given in store credit.
What if part of my order is damaged or missing?
Please contact us if any of your order is damaged or missing. Damaged shipments are rare and will be replaced or refunded. Shipments are insured by UPS so please inspect your shipment upon delivery and report any damage to the UPS driver.
Do you ship to Canada?
Yes, we ship to all locations in Canada. Canadian customers will be charged separately upon delivery for duties, brokerage fees and customs fees. We also ship to various countries outside the US and Canada - address international inquiries to support@premiumvials.com
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Standard Shipping: This is the most economical method but can take anywhere from 5 to 10 business days, depending on the courier service.
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Expedited Shipping: This method offers quicker delivery, typically within 3 to 5 business days.
Do you have a catalog?
All of our items with prices are shown online. Sorry, no we do not have a print catalog.
What if I have any other questions?
We are here to help. Please call us at 888-545-3117 or email us at support@premiumvials.com Our phone hours are 9:00am to 5:0pm, EST, Monday through Friday.
Contact Information:
Premium Vials
100 Main St, Suite 1G, Tullytown, PA 19007
support@premiumvials.com
Monday thru Friday
9:00am - 5:00pm EST